Privacy Policy – Nexus Secure Ltd
Effective Date: 23/06/2025
1. Introduction
Nexus Secure Ltd (“Nexus Secure”, “we”, “us”, or “our”) is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your information in accordance with:
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UK General Data Protection Regulation (UK GDPR)
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Data Protection Act 2018
This policy applies when you:
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Visit our website
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Request a quotation
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Contact us by phone or email
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Engage our installation or maintenance services
2. Who We Are
Nexus Secure Ltd is a UK-based security and technology installation company specialising in:
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WiFi Systems
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CCTV Systems
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Access Control
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Intruder Alarms
Registered Office:
85 Great Portland Street, First Floor
London, W1W 7LT
Email: info@nexussecure.co.uk
Telephone: 0208 243 8552
We are registered with the Information Commissioner’s Office (ICO) as a data controller.
3. What Personal Data We Collect
We may collect and process:
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Full name
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Email address
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Telephone number
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Installation address
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Property type
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Service requirements
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IP address
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Website usage data (via cookies)
We do not intentionally collect sensitive personal data through our website.
4. How We Use Your Data
We use your information to:
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Respond to enquiries
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Provide quotations
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Deliver contracted services
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Issue invoices
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Provide maintenance support
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Improve our website
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Send marketing communications (where consent has been given)
We do not sell personal data.
5. Lawful Basis for Processing
We process personal data under the following lawful bases:
Contract – where processing is necessary to deliver services requested by you.
Legitimate Interest – to manage and improve our business operations.
Consent – where you opt in to receive marketing communications.
Legal Obligation – where we are required to comply with regulatory requirements.
6. Data Sharing
We may share your data with:
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IT and email service providers
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Payment processors
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Accountants or legal advisers
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Regulatory authorities where required
All third parties are required to handle data in accordance with UK data protection law.
We do not transfer personal data outside the UK unless adequate safeguards are in place.
7. Data Retention
We retain personal data only for as long as necessary to:
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Fulfil contractual obligations
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Meet legal, accounting or tax requirements
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Resolve disputes
Typically:
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Enquiry data is retained for up to 12 months
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Client records are retained for up to 6 years for tax and legal compliance
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8. Data Security
We implement appropriate technical and organisational security measures including:
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Password-protected systems
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Restricted staff access
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Secure data storage solutions
However, no transmission of data over the internet can be guaranteed to be completely secure.
9. Your Rights
Under UK GDPR, you have the right to:
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Access your personal data
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Correct inaccurate data
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Request erasure
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Restrict processing
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Object to processing
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Request data portability (where applicable)
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Withdraw consent at any time
To exercise these rights, contact:
info@nexussecure.co.uk
10. Complaints
If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
www.ico.org.uk
We encourage you to contact us first to resolve any concerns.
11. Cookies
Our website uses cookies and analytics tools to improve user experience and monitor website performance.
You may control cookie settings through your browser or cookie banner.
Please refer to our Cookie Policy for further details.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
13. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.